Refund Policy

1. Digital Content Policy

At **Biddaneer**, we provide immediate access to digital educational content, including premium courses, model tests, and professional tools (Resume Builder/Cover Letter). Due to the nature of digital products, all sales are considered final once access is granted.

2. Duplicate Purchases

In the event of an accidental duplicate purchase (where the same user buys the same premium material twice within a short period), please notify our support team at **support@biddaneer.com** within **24 hours**. We will process a full refund for the duplicate transaction after verification.

3. Technical Issues

If you experience persistent technical difficulties that prevent you from accessing the content you purchased, and our support team is unable to resolve the issue within 7 working days, you may be eligible for a partial or full refund at our discretion.

4. Process for Refund

Approved refunds will be processed via the original payment method (e.g., bKash, Rocket, or Bank Transfer) within **7-10 business days**.

"Our goal is to ensure the best learning experience. If you are unsatisfied with a service, we encourage you to contact us before requesting a refund so we can resolve your concerns."